Refund policy

Shipping Policy

Last Updated: September 29, 2026

At Ninthclan, we aim to process and ship orders within the timeframes described below. This Shipping Policy explains our order processing time, estimated transit time, shipping costs, tracking information, delivery delays, address issues, and other shipping-related terms.

1. Order Processing Time

Orders are generally processed within 1–3 business days after the order is placed.

Processing time refers to the time required to prepare an order for shipment and does not include the transit time required for the package to reach the delivery address.

Business days are Monday through Friday, excluding applicable holidays.

2. Estimated Transit Time

After an order has been processed and shipped, the estimated transit time is 6–9 business days.

Transit time begins after the order has been shipped and does not include the order processing period.

3. Total Estimated Delivery Time

Based on our standard processing and estimated transit times, the total estimated delivery timeframe is approximately 7–12 business days.

This timeframe is an estimate and is not a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

4. Shipping Costs

We currently offer free standard shipping within the United States.

Any applicable shipping charges or shipping options presented at checkout will apply to the order.

5. Tracking Information

Once your order has been shipped, tracking information will be provided when available.

Tracking information may require some time to become active after the carrier receives or scans the package.

Please use the tracking information provided to monitor the progress of your shipment.

6. Carrier Delays

Estimated transit times are provided for guidance and are not guaranteed delivery dates.

Carrier delays may occur due to circumstances such as weather, holidays, transportation disruptions, operational issues, or other events outside our reasonable control.

If a shipment is delayed after it has been handed to the carrier, we will provide available tracking information so that you can monitor the shipment status.

7. Delivery Delays

If your order has not arrived within the estimated delivery timeframe, please check the tracking information first.

If the tracking information has not been updated for an extended period or indicates a delivery issue, please contact us at hello@ninthclan.com so that we can review the available shipment information.

Estimated delivery dates may change due to circumstances outside our reasonable control.

8. Incorrect or Incomplete Shipping Address

Please make sure that your shipping address is accurate and complete when placing your order.

If you notice an address error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to review address correction requests before the order is shipped, but we cannot guarantee that an address can be changed after an order has entered processing or shipment preparation.

If an order is returned, delayed, or otherwise affected because an incorrect or incomplete shipping address was provided by the customer, any additional shipping costs or arrangements may be the customer's responsibility, depending on the circumstances.

9. Lost or Missing Packages

If tracking information indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location indicated by the carrier.

If you are still unable to locate the package, please contact us at hello@ninthclan.com with your order number and tracking information so that we can review the available shipment details.

For packages that are confirmed as lost or otherwise affected during transit, we will review the available carrier information and determine the appropriate next steps based on the circumstances.

10. Shipping Delays and Orders We Cannot Ship on Time

We make reasonable efforts to process and ship orders within the timeframes stated in this policy.

If we learn that we will be unable to ship your order within the applicable timeframe, we will provide notice of the delay and, where required by applicable law, provide available options regarding the delayed order.

If we are unable to fulfill an order, we may cancel the order and issue an applicable refund.

11. Contact Us

If you have questions about shipping, order processing, tracking, delivery delays, or a shipping address, please contact us:

Ninthclan

Website:
www.ninthclan.com

Email:
hello@ninthclan.com

Phone:
+1 279-205-9036

Business / Contact Address:
2 BARGEMON
NEWPORT COAST, CA 92657
United States