Shipping policy

Shipping Policy

Last Updated: September 29, 2026

At Ninthclan, we aim to process and ship orders within the timeframes described below. This Shipping Policy explains our order processing time, estimated delivery timeframe, shipping costs, tracking information, delivery delays, address issues, and other shipping-related terms.

1. Order Processing Time

Orders are generally processed within 1–3 business days after the order is placed.

Business days generally refer to Monday through Friday, excluding applicable holidays.

Processing time refers to the time required to prepare your order for shipment and does not include shipping transit time.

During periods of high order volume, promotional events, or holidays, processing times may be slightly extended. If a significant delay occurs, we will provide notice using the contact information associated with your order.

2. Shipping Destination

We currently ship orders to customers within the United States.

Shipping availability depends on your delivery address, product availability, and the shipping options displayed during checkout.

Please ensure that your shipping information is complete and accurate before submitting your order.

3. Estimated Delivery Time

Estimated delivery time consists of order processing time plus shipping transit time.

Standard Shipping

  • Order Processing Time: 1–3 business days
  • Shipping Transit Time: 6–9 business days
  • Estimated Total Delivery Time: 7–12 business days

The estimated total delivery timeframe includes both order processing time and shipping transit time.

Estimated delivery times are not guaranteed delivery dates. Actual delivery times may vary depending on destination, carrier operations, weather conditions, holidays, transportation delays, address verification issues, and other circumstances outside our reasonable control.

4. Shipping Costs

We currently offer Standard Shipping at no additional charge within the United States unless otherwise stated during checkout.

If shipping charges apply, the applicable shipping cost will be displayed during checkout before payment is completed.

5. Order Tracking

Once your order has been shipped, we will provide tracking information when available.

Tracking information may require additional time to become active after the carrier receives and processes the shipment.

Please use the tracking information provided to monitor the progress of your delivery.

Ninthclan is not responsible for delays caused by carrier tracking updates after the order has been shipped.

6. Shipping Carriers and Fulfillment

Orders may be shipped through trusted shipping carriers, logistics providers, or fulfillment partners selected based on product availability, destination, and operational requirements.

We work with service providers to help process orders and support reliable delivery.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

  • Full name.
  • Street address.
  • Apartment, suite, or unit number
  • City, state, and ZIP code.
  • Phone number.
  • Email address.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to assist with address correction requests before shipment. However, we cannot guarantee that changes can be made after an order has entered processing or has already been shipped.

If an order is delayed, returned, or otherwise affected due to incorrect or incomplete shipping information provided by the customer, additional costs or arrangements may be the customer's responsibility depending on the circumstances.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us with your order number and tracking information.

You may also be asked to:

  • Verify the shipping address used for your order.
  • Check around your mailbox, front door, or other delivery locations.
  • Ask household members, neighbors, building management, or reception staff if applicable.
  • Contact the shipping carrier for additional delivery information,

We will review the available shipment information and determine the appropriate next steps based on the circumstances.

If tracking information shows that a package has been delivered, Ninthclan will review available shipment information but cannot guarantee recovery of packages after confirmed delivery by the carrier.

9. Delivery Delays

Estimated delivery times may be affected by circumstances outside our reasonable control, including weather conditions, carrier delays, holidays, transportation disruptions, or other unexpected events.

If your order is delayed beyond the estimated timeframe, please contact us with your order number and tracking information so that we can review the available shipment details.

10. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another customer-related reason, we will contact you whenever possible.

Additional shipping costs may apply if reshipment is requested due to incorrect shipping information, failed delivery attempts, or other circumstances not caused by Ninthclan.

Any applicable costs will be communicated before additional shipment arrangements are made.

11. Damaged or Incorrect Items

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number.
  • Clear photographs of the product.
  • Photos of the packaging, if applicable.
  • A brief description of the issue.

We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy.

12. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request before order processing begins.

However, we cannot guarantee changes or cancellations once an order has entered processing or shipment preparation.

If an order has already been shipped, cancellation may no longer be possible and the order may instead be subject to our Return & Refund Policy.

13. Contact Information

If you have questions regarding shipping, delivery, tracking, or your order status, please contact us:

Ninthclan

Website:
www.ninthclan.com

Email:
hello@ninthclan.com

Phone:
+1 279-205-9036

Business Address:
2 BARGEMON
NEWPORT COAST, CA 92657
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed