Terms of service

Frequently Asked Questions

Last Updated: September 29, 2026

Welcome to Ninthclan's Frequently Asked Questions page. Here you can find answers to common questions about ordering, shipping, returns, refunds, payments, and customer support.

1. How long does shipping take?

Orders are generally processed within 1–3 business days after the order is placed.

After processing, the estimated shipping transit time is approximately 6–9 business days.

The total estimated delivery timeframe is approximately 7–12 business days from the date the order is placed.

Delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on destination, carrier operations, holidays, weather conditions, and other circumstances outside our reasonable control.

2. Do you offer free shipping?

Yes. We currently offer Free Standard Shipping on orders shipped within the United States unless otherwise stated during checkout.

Any available shipping options or applicable shipping upgrades will be displayed during checkout.

3. Where do you ship?

We currently ship orders to customers in the United States and other locations where shipping availability is supported.

Available shipping options and delivery details will be displayed during checkout based on your shipping address.

4. How can I track my order?

Once your order has been shipped, tracking information will be provided when available.

Please note that tracking information may require additional time to become active after the carrier receives or scans the package.

5. Can I cancel my order after placing it?

If you need to cancel an order, please contact us at hello@ninthclan.com as soon as possible after placing your order.

We will make reasonable efforts to review cancellation requests before order processing or shipment preparation begins.

However, we cannot guarantee that an order can be cancelled once processing or shipment preparation has started.

If an order has already been shipped, cancellation may no longer be possible and the order may instead be subject to our Return & Refund Policy.

6. What is your return policy?

Eligible items may be returned within 30 calendar days after delivery.

Returned items must generally:

  • Be unworn and unwashed.
  • Be in original condition and suitable for resale.
  • Include original tags.
  • Include original packaging where applicable.

Items may be tried on for size and fit, but must not be worn for normal use, washed, altered, or damaged.

Please review our full Return & Refund Policy for complete details.

7. Do you offer exchanges?

We currently do not offer direct exchanges.

If you need a different size, color, or style, please return your eligible item for a refund and place a new order.

8. Who pays return shipping costs?

Return shipping responsibility depends on the reason for the return.

Customers are generally responsible for return shipping costs for returns caused by personal preference, including:

  • Change of mind.
  • Incorrect size selection.
  • Incorrect color selection.
  • Style preference changes.

If you receive a defective, damaged, or incorrect item, please contact us so we can review the issue and provide appropriate instructions.

9. How long does it take to receive a refund?

Once your returned item has been received and inspected, we will review your return request.

If approved, the refund will be issued to your original payment method.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

10. Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

11. What payment methods do you accept?

We accept the secure payment methods available during checkout.

Payment information is securely processed by trusted payment providers. Ninthclan does not store or have access to your complete credit card or debit card information.

12. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us at hello@ninthclan.com as soon as reasonably possible.

Please provide:

  • Your order number.
  • Clear photos of the item.
  • Photos of the packaging, if applicable.
  • A brief description of the issue.

13. Can I update my shipping address after placing an order?

If you notice an address error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to assist with address correction requests before processing begins.

However, we cannot guarantee changes can be made after an order has entered processing or shipment preparation.

14. What if my package says delivered but I cannot find it?

If tracking shows that your package was delivered but you cannot locate it, please check your delivery location, mailbox, household members, neighbors, or building applicable.

If you still cannot locate your package, please contact us with your order number and tracking information so that we can review the available shipment details.

15. How can I contact Ninthclan?

If you have additional questions, please contact us:

Ninthclan

Website:
www.ninthclan.com

Email:
hello@ninthclan.com

Phone:
+1 279-205-9036

Business Address:
2 BARGEMON
NEWPORT COAST, CA 92657
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed